Cancellation Policy
At RetaiLync, we are committed to providing our customers with the best possible service. We understand that circumstances may arise that necessitate the cancellation of orders or services. This Cancellation Policy outlines the terms and conditions for canceling orders and subscriptions.
1. Order Cancellation
1.1 Cancellation by Customer
– Customers may cancel their orders within 24 hours of placing the order without incurring any charges.
– To cancel an order, please contact our Customer Service team with your order details.
– After 24 hours, cancellation requests will be subject to approval, and restocking fees may apply.
1.2 Cancellation by RetaiLync
– RetaiLync reserves the right to cancel any order for reasons including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.
– In the event of a cancellation by RetaiLync, customers will be notified promptly, and a full refund will be issued.
2. Subscription Cancellation
2.1 Monthly Subscriptions
– Customers may cancel their monthly subscriptions at any time by contacting our Customer Service team.
– Cancellation requests must be received at least 7 days before the next billing cycle to avoid being charged for the next month.
– No partial refunds will be provided for cancellations made after the billing cycle has started.
2.2 Annual Subscriptions
– Customers may cancel their annual subscriptions within 30 days of the initial purchase for a full refund.
– After 30 days, cancellations will not be eligible for a refund, but customers can choose to discontinue the service at the end of the current subscription period.
3. Refund Process
– Refunds for canceled orders or subscriptions will be processed within 7-10 business days after the cancellation is confirmed.
– Refunds will be issued to the original payment method used at the time of purchase.
– Customers will receive a confirmation email once the refund has been processed.
4. Contact Information
For any questions or concerns regarding our Cancellation Policy, please contact our Customer Service team.
Thank you for choosing RetaiLync. We appreciate your business and are here to assist you with any needs or concerns.