Return/ Refund Policy

RetaiLync Return/Refund Policy

At RetaiLync, we are committed to providing top-quality products and services through our Distribution Management System. We understand that sometimes returns or refunds may be necessary. This Return/Refund Policy outlines the terms and conditions under which returns and refunds are processed to ensure a smooth and transparent experience for our customers.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• The return request must be made within 30 days of the delivery date.
• Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

• Custom or personalized products
• Downloadable software products
• Products that have been used or damaged by the customer

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us:

   Reach out to our Customer Service team  to request a return authorization.
2. Return Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to return the item.
3. Prepare Your Return: Pack the item securely, including all original packaging and any accessories or documentation. Clearly write the return authorization number on the outside of the package.
4. Ship the Item: Send the item to the provided return address using a trackable shipping method.

Please note that customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Exchanges

If you need to exchange an item for the same product, please contact our Customer Service team. Exchanges are subject to product availability and eligibility requirements.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email] or [customer service phone number]. We will arrange for a replacement or refund, including any return shipping costs.

7. Contact Us

If you have any questions about our Return/Refund Policy, please contact us on the email or phone number that’s provided on our contact page:

We appreciate your business and are committed to ensuring your satisfaction with RetaiLync. Thank you for choosing us for your distribution management needs.